IT Helpdesk Support Officer
Location: Hybrid



Job type:



Want to work for a leading technology focused professional services firm that is innovative, inspiring and entrepreneurial?

We are MOORE Insight - established and trusted leaders in digital ERP transformation and change across Finance, HR, Procurement and IT and we are officially recognised as a Great Place to Work!

Our continued success and recognition for excellence in the ERP market means we are looking for an IT Helpdesk Support Officer to support the efficient and secure running of our internal IT services, as well as assisting with their continuous improvement.

You will require knowledge and experience across software, hardware and security to meet the needs of the role. Meeting the needs of our team in providing advice, support and guidance will be crucial.

This role will suit a positive, energetic and motivated with a proven record in successful systems support, administration and security. You will appreciate that we have a diverse team with different skillsets and experiences of IT.

We are looking for someone who seeks purpose in their role, would fit in a small, flexible, demanding and challenging environment, and has an eye for detail to ensure all activities are completed to an exceptional standard.

Key Responsibilities:

  • 2+ years' experience working in IT support, security and optimisation
  • Service monitoring and communication
  • Connectivity support
  • Providing software and hardware support to users via the Service Desk
  • Monitoring system usage and improving with user training
  • Monitoring system performance and service health
  • Monitoring and constantly improving security
  • Other IT-related tasks as directed by your Line Manager
Key Skills:
  • Positive, proactive, solution-seeking attitude with a desire to always find a solution to IT challenges by using your initiative - the answer is out there somewhere!
  • Excellent communication skills with individuals of all levels – verbal and written
  • Highly responsive to requests for help and being able to prioritise your workload and multi-task effectively
  • Confidently deal with pressure, show resilience and manage conflicting demands
  • Patience, empathy and an appreciation that everyone's knowledge and understanding of IT can vary!
  • A desire to always deliver results to the best of your ability and exceed customer expectations
What else is important to you?
  • We are certified as a Great Place to Work through the outstanding feedback from our employees
  • A positive work / life balance – Flexible and Hybrid working, paid Community Volunteer Days
  • A sense of belonging, a shared vision and values that highlights our purpose and mission
  • A passion for people and keeping our team and our clients at the heart of our business
  • Autonomy, opportunity for growth and ongoing Professional Development
  • Electric car scheme and an ongoing commitment to green initiatives
  • Health & Wellbeing initiatives – Private Medical Insurance, Employee Assistance Program
  • Embracing diversity and inclusion to work in a collaborative and supportive environment that respects and values all team members in their contributions
If you'd like to join us on this exciting journey, then we'd love to hear from you. Get in touch with us, by email at