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Our quality

Our Quality

We ensure our outputs are quality tested and apply to recognised standards in our work, including PRINCE2, ITIL, Certified to ISO9001, ISO14001, ISO45001 and Cyber Essentials. We are also a long-established Crown Commercial Services, G-Cloud and DOS frameworks supplier.

Moore Insight applies the rigour of the following quality standards:

ISO 9001 - Quality Management System (QMS)

We take quality standards very seriously and promote a culture of continuous improvement through regular training and quality reviews, so our clients receive fresh thinking as well as consistent approach to assignments.
All areas of our business are certified with the ISO 9001 Quality Standard and undergo internal and external assessment, including:

  • Management

  • Delivery

  • Resourcing

  • Partnerships

  • Sales & Marketing

It is our policy to take a proactive approach to understanding our clients’ requirements and deliver them to specification, on time and within budget. Our QMS system is there to help us achieve this, and to support us in continually improving our performance. It is critical that every member of our organisation is actively involved in this process.

Please see our Quality Policy for further details.

Business Continuity

We take business continuity very seriously to ensure clients will continue to access services in the event of a major incident. To ensure the most appropriate level of response, we work to the standards of ISO 9001 Quality Management System. The objectives of our business continuity planning are to: 

  • Implement solutions (policies, processes, procedures, and products) to prevent or mitigate risks.​
  • Assign sufficient resource (people, ICT, offices, power) to allow continued provision of professional services to our clients in the event of a major incident.
  • Ensure backup staff and suppliers are assigned on a matching basis to maintain quality.
  • Ensure knowledge transfer to our clients is embedded throughout projects in documentation, collaborative working, and practical training so that the client is independent from us should the contract end or we cease to exist.

Procurement for Public Sector Organisations

There are several ways to procure our services. Some of these are outlined below for your convenience.

  • G-Cloud 13 Framework. We are listed on G-Cloud 13 as a simple and quick procurement route. Our G-Cloud offerings can be found on the digital marketplace.
  • Digital Outcomes and Specialists 5 Framework. We are listed on DOS5 framework for the supply of specialist resource and project teams for digital projects.
  • Tender not through Framework. We are constantly tracking new tender publications so that we can respond in a timely manner to relevant opportunities. If this is your chosen route and you would like us to respond please let us know when you intend to publish so that we can keep an eye out.
  • Direct Award. We understand procurement rules and regulations and the conditions under which a Direct Award can be issued. We can work with you to determine whether you can procure our services directly.
  • Other. We are also happy to discuss alternative procurement routes to suit your needs.

APQC (American Productivity & Quality Center)

Moore Insight subscribes to APQC a global leading organisation in benchmarking and best practice business processes.

We use the APQC Process Classification Framework (PCF) as the basis to build best practice models for finance/ERP processes definition and improvement for different industry sectors.

We also work with APQC to support clients to benchmark their finance function effectively. APQC is the leader in benchmarking best practice. They are a ‘not for profit’ organisation and:

  • Support organisations around the world to improve productivity and quality

  • Facilitate and compile comparative data

  • Maintain a database of core business benchmarks

  • Encourage organisations to submit data for comparative purposes

We use APQC best practice benchmarking knowledge and methods and combine them with our accounting and sector expertise. This means our clients gain access to global knowledge of best practice applied to their specific environment to help them to achieve financial efficiency.

For further information, please visit the APQC website.


Moore Insight uses the PRINCE2 (subject to client agreement) project management methodology on all its projects whether in the public or private sectors. All Insight project managers receive as a minimum an in-house training in the fundamentals and application of PRINCE2. Most of our project managers have received additional PRINCE2 training and accreditation.

For further information, please visit the PRINCE2 website.

Cyber Essentials

Cyber Essentials is a simple but effective, Government backed scheme that helps organisations protect themselves, whatever their size, against a whole range of the most common cyber attacks.

Our certification gives you peace of mind that our defences will protect against the vast majority of common cyber attacks simply because these attacks are looking for targets which do not have the Cyber Essentials technical controls in place.

For further information, please visit the Cyber Essentials website.

Anti Collusion statement

Please read our Anti Collusion Statement.

Anti Slavery and Human Trafficking Policy

Please read our Anti Slavery and Human Trafficking Policy


Please read our Equality, Diversity and Inclusion Policy

Corporate Social Responsibility Statement

Please read our Corporate Social Responsibility Statement. 

Data Protection policy

Please read our Data Protection Policy. 

Environmental Policy Statement

Please read our Environmental Policy Statement

Health and Safety policy statement

Please read our Health and Safety Policy Statement

Information Security Policy

Please read our Information Security Policy

Quality Policy Statement

Please read our Quality Policy Statement

Security Policy

Please read our Security Policy

Whistleblowing policy

Please read our Whistleblowing Policy

What we do


ERP and Digital Transformation

ERP (Enterprise Resource Planning) and Digital transformation are both essential with ensuring competitive and challenging business environments. Moore Insight will ensure you come out on top with process or operational efficiencies.

ERP and Digital Transformation

ERP (Enterprise Resource Planning) and Digital transformation are both essential with ensuring competitive and challenging business environments. Moore Insight will ensure you come out on top with process or operational efficiencies.

Business Change

We work with you and your organisation to understand, plan, implement and communicate, to enable you to innovate, grow, develop, and create new business opportunities and empower your organisation and its people.

Financial Management

The crucial key to business success is good financial management. Whatever industry you are in, we assist you with controlling costs, incorporating robust financial processes and ensuring accurate reporting of financial data.

How can Moore Insight help you?